• HEAP/HWAP Application
  • HEAP/HWAP Application - Spanish




    Each year the elderly make up a
    significant portion of those receiving
    assistance with the high cost of
    heating and cooling their homes.


    Energy Assistance Programs


    Stark County Community Action Agency - (HEAP) Home Energy Assistance Program

    The Home Energy Assistance Program (HEAP) is a federally-funded program administered by the Ohio Department of Development, Office of Community Service. The program assists families with short-term help for the high costs of heating and cooling.
    Benefit Structure
    Percentage of Income Payment Plan/PIPP+-  Under PIPP Plus, eligible customers pay six (6) percent of their monthly income or $10 a month, whichever is greater, to both electric and gas utilities.  Customers in all electric homes pay (10) percent or $10, whichever is greater.  These payments remain the same for 12 months when the customer's income is re-verified.
    To be eligible for PIPP Plus, customers must have a household income at or below 150 percent of the federal poverty guidelines. 
    PIPP Plus rules are in full implementation this year. PIPP Plus customers with disconnect notices can utilize the $175 payment to get their service reconnected or out of disconnect status.  However, in order to stay on PIPP Plus, the customer must make up any PIPP Plus payments they have missed.  If the customer is unable to clear the PIPP Plus average, they will still be reonnected an dput on one of the standard payment plans. Once the customer retires the average, he or she may return to PIPP Plus.
    # Household members
    1 Month Income 3 Month Income Annual Income


    7 $4,591.25 $13,773.75 $55,095.00
    8 $5,111.25 $15,333.75 $61,335.00
    Regular Component- The Regular HEAP Program provides a one-time HEAP benefit applied as a direct credit to your main source of heat or fuel vendor.  The amount of your benefit will vary and is dependent upon federal funding levels, how many people live with you, total household income, and the primary fuel you use to heat your home.  A regurlar HEAP benefit will not take the place of you making your required montly utility payment unless you have a zero balance on your utility account. 
    A household applying for HEAP must report total gross household income for the past 12 months for all members, except wage or salary income earner by dependent minors under 18 years old.  Both homehowners and renters are eligible for asssitance.  The income eligibility guidelines for Regular HEAP are the same as the guidlines for Winter Crisis (see below).
    Exceptions to Guidelines
    Families who live in federally-subsidized housing where the heat is included in the rent are not eligible for the regular component of the HEAP program.
    Emergency Component/E-HEAP- The emergency component runs from November 1 through March 31 of each year. This component assists households whose primary and/or necessary secondary energy source have been disconnected or are threatened to be disconnected. This component may also apply to households who have less than a 10-day supply of bulk fuel. In some instances, homeowners can receive furnace repair.
    EFFECTIVE IMMEDIATELEY – The State of Ohio requires Proof of Citizenship for HEAP assistance for all household members.

    Acceptable Proof includes:

    • VERIFIED CITIZENSHIP FOR OWF PROGRAM (cash assistance/Medicaid)
    • VOTER REGISTRATION CARDS - Address to register to vote for Stark County:

    Stark County Board of Elections

    3525 Regent Ave NE

    Canton, Ohio 44705

    8:30am-4:30pm (M-F)

    (330) 451-8683


    • INS FORM I-151 OR I-551 (FORM 1-151 WILL NOT BE VALID AFTER AUGUST 1, 1993)
    • INS FORM I-94
    • INS Form G-641
    • Documentation that alien is classified pursuant to sections: 101 (a) (2), 203 (a), 204 (a) (1) (a). 207, 208, 212(d) (5), 241 (b) (3), 243(h), or 244 (a)(3), or the Immigration and Nationality Act.
    • Court Order stating that deportation has been withheld pursuant to Section 241 (b) (3) Or 243 (h) or of the immigration and Nationality Act
    • INS Form I-688
    Summer Crisis Program- Provides electric-only utility assistance to households with an elderly member (60 yrs. or older), or that can provide physician documentation that cooling assistance is needed for a member’s health. The Summer Crisis start date and benefit are determined annually by the Ohio Department of Development, Office of Community Services, and are published in June.
    Winter Crisis Program- Eligible households in emergency situations may qualify to receive (once per heating season) up to $175 in payment assistance to help maintain, restore, transfer or initiate their utility services.  In addition, those with 25% or less supply of bulk fuel (wood, coal, propane, fuel oil) may also qualify to receive up to $750 in assistance.  The program can also help pay for heating system repairs in limited situations. 
    The Winter Crisis Program runs Novermber 1st through March 31st.  Households with a gross income at or below 175% of the federal poverty guidelines are eligible for Winter Crisis.  A household whose total income during the past three months is equal to or less than the following maximums may be eligible.
    # Household Member 1 Month Income 3 Month Income Annual Income 
    1 $1,732.50 $5,197.50


    2 $2,336.25 $7,008.75 $28,035.00
    3 $2,940.00 $8,820.00 $35,280.00
    4 $3,543.75 $10,631.25 $42,525.00
    5 $4,147.50 $12,442.50 $49,770.00
    6 $4,751.25 $14,253.75 $57,015.00
    7 $5,356.42 $16,069.25 $64,277.00
    8 $5,963.08 $17,889.25 $71,557.00
    For more information, contact the HEAP Office, located at 1370 Market Avenue North, Canton OH 44714, or call 330-454-1850 to see if you qualify.
    You may also call the toll-free automated appointment line at 1-866-223-1242 for program information or to schedule an appointment.
    Stark County Community Action Agency recognizes that some households have emergency situations that warrant being seen immediately.  Households with emergency situations should utilize our 2016 - 2017 Walk-in Policy as follows:
    The Walk-In Hotline will only assist: 
             Customers whose service is currently shut off;
             Customers who are transferring or applying for new service;
             Customers who have 25% or less suppply of bulk fuel (wood, coal, propane, fuel oil)
    Customers who don't meet one of these qualifications for walk-ins will not be seen.

    Households must call the toll-free SCCAA HEAP toll-free Walk-In hotline @ 1-(855)-806-9647 on Thursdays or Fridays of each week between 9:00 a.m. and 11:00 a.m. only in order to receive a Walk-In time slot for the day.  Walk-ins will only be seen at the SCCAA Webster Square location in Canton, Ohio.

    On Thursdays of each week, the first twenty (25) households to get through to the Walk-In hotline will be given a time slot to be seen between 1:00 p.m. and 3:00 p.m. on the same day.
    ·      On Fridays of each week, the first twenty (25) households to get through to the Walk-In hotline will be given a time slot to be seen between 1:00 p.m. and 3:00 p.m. on the same day. 
    The disclosure of social security numbers is mandatory to receive HEAP benefits. AUTHORITY: 45 CFR 96.84 (c); 42 U.S.C. 405(c)(2)(C)(i) USE: The state will use social security numbers in the administration of the HEAP program to verify information supplied on the application, to prevent, detect, and correct fraud, waste, and abuse, and for the purpose of responding to requests for information from agency programs funded by block grants to states for temporary assistance for needy families or agencies requesting information for child support or to establish paternity. The applicant may be held civilly or criminally liable under federal or state law for knowingly making false or fraudulent statements.
    SCCAA - HEAP Department
    Sandra Pyles - HEAP Director
    1370 Market Avenue North
    Canton, OH  44714
    Phone: (330) 454-1850

    Office Hours:
    Monday - Friday
    8:00 AM to 4:30 PM 



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