The Home Energy Assistance Program (HEAP) is a federally-funded program administered by the Ohio Department of Development, Office of Community Service. The program assists families with short-term help for the high costs of heating and cooling.
Regular Component - This component of HEAP is designed to help eligible Ohioans with winter heating bills. It consists of a one-time payment on the household’s primary source of heat.
Emergency Component/E-HEAP - The emergency component runs from November 1 through March 31 of each year. This component assists households whose primary and/or necessary secondary energy source have been disconnected or are threatened to be disconnected. This component may also apply to households who have less than a 10-day supply of bulk fuel. In some instances, homeowners can receive furnace repair.
Percentage of Income Payment Plan/PIPP - This special payment plan requires eligible customers to pay a portion of their household income each month to maintain utility service. PIPP protects customers from disconnection, as long as they follow the program rules regarding monthly payments.
Summer Crisis Program - Provides electric-only utility assistance to households with an elderly member (60 yrs. or older), or that can provide physician documentation that cooling assistance is needed for a member’s health. The Summer Crisis start date and benefit are determined annually by the Ohio Department of Development, Office of Community Services, and are published in June.
Exceptions to Guidelines
Families who live in federally-subsidized housing where the heat is included in the rent are not eligible for the regular component of the HEAP program.
For more information, contact the HEAP Office, located at 1370 Market Avenue North, Canton OH 44714, or call 330-454-1850 to see if you qualify. You may also call the toll-free automated appointment line at 1-866-223-1242 for program information or to schedule an appointment.
How to Apply
Regular HEAP applications can be picked up at the SCCAA HEAP Office (address to the left). Local libraries, banks, post offices and other community-based organizations may also have applications.
A household applying for HEAP must report total gross household income for the past 12 months for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.
1370 Market Ave. North
Canton, OH 44714
Phone: (330) 454-1850
Fax: (330) 454-9833
Monday - Friday
8:00AM to 4:30PM
PRIVACY ACT NOTICE DISCLOSURE
The disclosure of social security numbers is mandatory to receive HEAP benefits. AUTHORITY: 45 CFR 96.84 (c); 42 U.S.C. 405(c)(2)(C)(i) USE: The state will use social security numbers in the administration of the HEAP to verify information supplied on the application, to prevent, detect, and correct fraud, waste, and abuse, and for the purpose of responding to requests for information from agency programs funded by block grants to states for temporary assistance for needy families or agencies requesting information for child support or to establish paternity. The applicant may be held civilly or criminally liable under federal or state law for knowingly making false or fraudulent statements.